CatProxies · Case study
A complete proxy platform rebuild, built around the customer.
CatProxies brings a technical service into a customer-facing product. Paxerr rebuilt the experience across the dashboard, API and automation, with the design process captured in a real timelapse.
Watch the design take shape.
Short preview above. The full recording opens on YouTube.
01 / The brief
What the product needed.
Make a complex proxy service easier to understand and manage. The customer experience needed to bring plans, account balance, invoices and support into a clear structure.
02 / Design decisions
How we approached it.
Put the account in focus
Balance, active plans and support sit together in the dashboard. Customers can see their next action without searching through disconnected screens.
Organize the service
Separate plan purchasing, active plans, invoices and account settings into recognizable destinations. The recorded design shows how this navigation and the dashboard came together.
Connect the product
The published project scope covers strategy, dashboard work, API and automation. The interface and the underlying workflow are treated as parts of the same product.
03 / Delivered scope
What Paxerr contributed.
- Complete platform rebuild
- Customer dashboard and plan-management experience
- Account balance, billing and support navigation
- API and automation work
- Recorded interface design process
04 / The result
A connected product experience.
A rebuilt customer platform that brings purchasing, active plans, billing and support into one coherent dashboard, connected to the underlying API and automation.
Relevant for: Proxy providers and technical services that need a clearer customer portal, purchasing journey or account dashboard.
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Recordings show the creative process. Screens used during design may contain demonstration data.