Agreement and scope
These Terms of Service govern proposals, orders, statements of work, subscriptions, and services supplied by Paxerr (“Paxerr”, “we”, “us”) to the customer (“you”). By paying an invoice, accepting a proposal, signing an order, or using a deliverable, you agree to these Terms and the applicable project documents.
If a proposal or signed agreement conflicts with these Terms, that document controls for the conflict. Our services are primarily intended for businesses. Nothing in these Terms excludes rights that cannot lawfully be excluded.
Services and orders
We provide product strategy, brand design, UI/UX design, websites, web and mobile applications, automation, AI integrations, development, hosting-related setup, maintenance, and related consulting. The agreed scope, milestones, delivery assumptions, price, and included outputs are stated in the proposal, invoice, or statement of work.
Estimates depend on timely feedback, access, content, credentials, and approvals from you. Dates move reasonably when those inputs are delayed.
Payment and start of work
Unless an order says otherwise, payment is due before work begins. We may start planning, design, development, infrastructure setup, or other performance as soon as cleared payment is received. You expressly request this immediate start.
Fees exclude taxes and third-party charges unless stated otherwise. Approved expenses for domains, hosting, software, stock assets, payment providers, app stores, or other third-party services may be charged separately and are generally non-refundable once committed.
Your responsibilities
- Provide accurate requirements, lawful content, access, credentials, and one authorised decision-maker.
- Review work and give clear, consolidated feedback within the agreed review periods.
- Confirm that materials you supply do not infringe intellectual property, privacy, publicity, or other rights.
- Maintain secure copies of credentials and production data and promptly report security concerns.
- Use deliverables lawfully and complete your own legal, accessibility, industry, and regulatory review where required.
Scope and change requests
A revision adjusts work already included in the agreed scope. A new feature, new platform, changed business model, replacement concept, substantial redesign after approval, additional integration, or work caused by changed requirements is a scope change. We may quote, schedule, or invoice scope changes separately before starting them.
Unlimited revisions and fair use
Where an order includes “Unlimited Revisions”, we will continue reasonable revision cycles during the active project until the in-scope deliverable is ready for approval. It is a good-faith service commitment, not a promise of unlimited new concepts, features, labour, or an unlimited project duration.
Paxerr may withdraw or revoke Unlimited Revisions, in whole or in part, at any time and for any reason, with or without prior notice, to the extent permitted by applicable law. Revocation ends our obligation to provide future revision cycles but does not affect rights that cannot lawfully be excluded or waived.
We may refuse, pause, limit, or end revisions at any time if we reasonably believe requests are:
- outside the agreed scope, technically impractical, unlawful, unsafe, or dependent on unavailable third parties;
- abusive, harassing, deceptive, made in bad faith, or intended to avoid paying for additional work;
- excessively repetitive, contradictory, materially inconsistent with prior approvals, or not accompanied by usable feedback;
- likely to damage security, performance, accessibility, legal compliance, or the integrity of the product; or
- being used to prolong a project unreasonably after the agreed outcome has been substantially achieved.
We will normally explain the reason and may offer a paid change order or a final reasonable revision round.
30-Day Full Refund Guarantee
The guarantee is an additional contractual promise. Its 30-day period begins at the exact time we receive cleared payment for the eligible order. It does not begin when development finishes. We may be planning, designing, developing, testing, or already finished during that period.
Paxerr may withdraw or revoke the 30-Day Full Refund Guarantee, in whole or in part, at any time and for any reason, including during the 30-day period and before a refund is paid, with or without prior notice, to the extent permitted by applicable law. Revocation does not affect any mandatory statutory refund right or remedy.
When a testable version is available, we will provide access through Paxerr-controlled servers or another staging environment so you can evaluate it. Test access does not transfer ownership, source code, credentials, or a production licence.
To claim the guarantee, all of the following must be true:
- You email support@paxerr.com with an unambiguous refund request before the 30-day deadline.
- You have not already accepted, approved, signed off, deployed, downloaded, transferred, or commercially used the final deliverable.
- You have reasonably cooperated with testing and supplied the access, materials, and feedback needed to perform the order.
- The request concerns the eligible Paxerr project fee, not irrecoverable third-party costs or separately excluded services.
If you expressly confirm that the order is satisfactory at any time during the 30-day period, the order is accepted immediately and the guarantee ends. If no valid request is received by the deadline, the order is automatically accepted and the guarantee expires.
For a valid claim, we refund the eligible project service fee paid to Paxerr. We revoke all access and retain all designs, source code, systems, concepts, and deliverables. No licence or ownership transfers to you. Paxerr may keep, modify, reuse, license, sell, publish, or otherwise use that work as Paxerr chooses, after removing your confidential information, personal data, credentials, and protected brand materials. This does not limit any mandatory statutory right or remedy.
Testing, acceptance, and delivery
You must test deliverables in the provided environment and report reproducible material issues promptly. Acceptance occurs when you approve the work, use it in production or commercially, request transfer or deployment, or when an applicable review or guarantee period expires.
Minor defects that do not materially prevent the agreed use do not delay acceptance; we will address covered defects through the agreed support process.
1-Year Support Guarantee
Where an eligible order includes our 1-Year Support Guarantee, support runs for twelve months from the agreed delivery or launch date. It covers defects that prevent the delivered, in-scope work from operating as agreed and reasonable guidance for using the delivered product.
Paxerr may withdraw or revoke the 1-Year Support Guarantee, in whole or in part, at any time and for any reason, including during the twelve-month support period, with or without prior notice, to the extent permitted by applicable law. Revocation ends our obligation to provide future support under this guarantee but does not affect rights that cannot lawfully be excluded or waived.
The guarantee does not include new features, redesigns, changed requirements, content entry, third-party subscriptions or fees, infrastructure outside the agreed service, or issues caused by client changes, unsupported integrations, misuse, compromised credentials, or third-party outages. We may quote those items separately before work begins.
You must report covered issues with enough detail for us to reproduce them and provide reasonable access needed to investigate. We will schedule covered fixes reasonably based on severity, access, dependencies, and any production risk.
Intellectual property
Until full payment and acceptance, Paxerr owns all work product. After both occur, you receive the ownership or licence stated in the project documents for the final approved deliverables. Paxerr retains its pre-existing tools, frameworks, libraries, methods, know-how, reusable components, and general skills.
Open-source software, fonts, stock assets, APIs, and other third-party materials remain subject to their own licences. Unless an order prohibits it, Paxerr may identify you as a client and display non-confidential finished work in portfolios and marketing.
Hosting and third-party services
Third-party platforms control their own availability, pricing, security, policies, and APIs. We are not responsible for their changes or outages. You are responsible for ongoing third-party fees and for maintaining production accounts after handover unless managed services are expressly included.
Confidentiality and data
Each party will protect non-public business, technical, and customer information using reasonable care and use it only to perform the relationship. You must not place live personal data or secrets in a test environment unless we agree suitable safeguards. Our Privacy Policy explains how Paxerr processes personal data as a controller; project-specific processing may also require a data processing agreement.
Warranties and liability
We warrant that services will be performed with reasonable professional skill and care. Except for express commitments and mandatory rights, deliverables are provided without implied warranties and we do not guarantee a particular revenue, ranking, conversion rate, regulatory outcome, or uninterrupted operation.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, including lost profits, data, goodwill, or opportunity. Paxerr’s aggregate liability arising from an order will not exceed the fees paid to Paxerr for that order during the twelve months before the event. These limits do not apply where liability cannot legally be limited.
Termination and disputes
Either party may terminate for a material breach not cured within a reasonable written notice period. We may suspend work immediately for non-payment, unlawful use, threats, abuse, security risk, or failure to cooperate. Accrued payment, confidentiality, ownership, limitations, and dispute terms survive termination.
Before filing a claim, contact support@paxerr.com and allow 30 days for good-faith resolution. The governing law and courts stated in the applicable order control; if none are stated, the laws and competent courts of the place where the contracting Paxerr entity is established apply, without overriding mandatory consumer protections.